Refund policy

Return & Refund Policy

Last Updated: June 2026

At Bowelle, we believe that every customer deserves a delightful shopping experience. We are committed to providing elegant hair accessories and exceptional customer service. If for any reason you are not completely satisfied with your purchase, we are here to help.

30-Day Return Policy

We proudly offer a 30-day return period from the date your order is delivered.

You have 30 calendar days after receiving your item to request a return. If more than 30 days have passed since delivery, unfortunately we cannot offer a refund or exchange unless required by applicable law.

Eligibility for Returns

To be eligible for a return, your item must:

  • Be unused and in the same condition that you received it.

  • Be free from damage caused by misuse, improper handling, or normal wear and tear.

  • Be returned in its original packaging whenever possible.

  • Include all accessories, tags, inserts, and promotional items originally included with the purchase.

For hygiene and safety reasons, certain products may not be eligible for return if they have been worn, altered, washed, or otherwise used.

How to Request a Return

To initiate a return, please contact us before sending any item back.

Email: support@Bowelle.store

Please include:

  • Your order number

  • Full name used on the order

  • Description of the issue

  • Photos of the item if applicable

Our support team will review your request and provide return instructions.

Free Returns

Bowelle offers free returns for eligible orders within the 30-day return window.

Customers must obtain return authorization before shipping items back.

Unauthorized returns may be delayed or refused.

Refunds

Once we receive and inspect your returned item, we will notify you regarding the status of your refund.

If approved, your refund will be processed to the original payment method used during checkout.

Refund processing times may vary depending on your payment provider and financial institution.

Typical refund processing:

  • Credit Cards: 3–10 business days

  • Debit Cards: 3–10 business days

  • PayPal: 1–5 business days

  • Other payment methods: varies by provider

Original shipping fees, taxes, duties, and customs charges may be non-refundable where permitted by law.

Damaged, Defective, or Incorrect Items

If you receive:

  • A damaged item

  • A defective item

  • An incorrect item

  • An item missing parts

Please contact us within 7 days of delivery.

We may request photographs to verify the issue.

Upon approval, we may provide:

  • A replacement item

  • A partial refund

  • A full refund

  • Store credit

The resolution provided will depend on the circumstances of the claim.

Lost Packages

If your tracking information indicates that your package has been delivered but you have not received it, please:

  1. Check with household members.

  2. Check with neighbors.

  3. Contact your local postal carrier.

  4. Contact us for assistance.

Bowelle is not responsible for packages lost due to incorrect shipping information supplied by customers.

Exchanges

We currently do not guarantee direct exchanges.

If you wish to receive a different item, we recommend requesting a return and placing a new order.

Non-Returnable Items

The following items may not be eligible for return:

  • Gift cards

  • Final sale items

  • Clearance products

  • Personalized or custom-made products

  • Items showing signs of use

  • Items damaged after delivery

Chargebacks

Customers are encouraged to contact Bowelle before initiating a payment dispute or chargeback.

We are committed to resolving issues fairly and promptly.

Contact Information

Bowelle

356 Highglen Ave
Markham, ON
Canada

Email: support@Bowelle.store

Phone: (888) 876-6262

Thank you for choosing Bowelle. We appreciate your trust and look forward to helping you find elegant accessories that bring beauty to everyday moments.